Standing screen display size | 14 Inches |
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Screen Resolution | 1920 x 1080 pixels |
Max Screen Resolution | 1920 x 1080 Pixels |
Processor | 3.4 GHz core_m_family |
RAM | 4 GB DDR3L |
Memory Speed | 1 GHz |
Hard Drive | 64 GB Emmc |
Graphics Coprocessor | Intel HD Graphics 615 |
Chipset Brand | Intel |
Card Description | Integrated |
Graphics Card Ram Size | 1 GB |
Wireless Type | 802.11b/n/ac |
Number of USB 3.0 Ports | 3 |
Average Battery Life (in hours) | 10 Hours |
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- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, and TVs, to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
- Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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ASUS Chromebook Flip C434 2-In-1 Laptop, 14" Full HD Touchscreen 4-Way NanoEdge, Intel Core M3-8100Y Processor, 4GB RAM, 64GB eMMC Storage, All-Metal Body, Backlit KB, Chrome OS- C434TA-DSM4T, Silver
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Purchase options and add-ons
Brand | ASUS |
Model Name | ASUS Chromebook Flip C434 |
Screen Size | 14 Inches |
Color | Silver |
Hard Disk Size | 64 GB |
CPU Model | Core M Family |
Ram Memory Installed Size | 4 GB |
Operating System | Chrome OS |
Special Feature | Backlit Kb |
Graphics Card Description | Integrated |
About this item
- 14 inch Touchscreen FHD 1920x1080 4-way NanoEdge display featuring ultra-narrow bezels (5mm thin) around each side of the display that allows for a 14 inch screen to fit in the body of a 13inch laptop footprint.
- The FHD display has a durable 360 degree hinge that can be used to flip the touchscreen display to tent, stand, and tablet mode.
- Powered by the Intel Core m3-8100Y Processor (up to 3.4 GHz) for super-fast and snappy performance. If you use a ton of tabs or run lots of apps, this has the power to get it all done with ease.
- 4GB DDR3 RAM; 64GB eMMC storage and 2x USB Type-C (Gen 1) and 1s Type-A (Gen 1) ports plus a super bright backlit keyboard.
- The lightweight (3lbs) all-aluminum metal body makes the C434 both durable and beautiful for a timeless look that will never go out of style.
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This Item ASUS Chromebook Flip C434 2-In-1 Laptop, 14" Full HD Touchscreen 4-Way NanoEdge, Intel Core M3-8100Y Processor, 4GB RAM, 64GB eMMC Storage, All-Metal Body, Backlit KB, Chrome OS- C434TA-DSM4T, Silver | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -28% $365.00$365.00 List: $504.99 | -12% $199.99$199.99 List Price: $227.99 | $202.99$202.99 | $369.97$369.97 | $275.99$275.99 | -46% $199.99$199.99 New Price: $369.97 |
Delivery | — | Get it May 16 - 17 | Get it as soon as Monday, May 20 | — | Get it as soon as Friday, May 17 | Get it as soon as Friday, May 17 |
Customer Ratings | ||||||
Screen quality | 4.3 | 5.0 | 5.0 | — | 4.5 | — |
Battery life | 4.3 | 5.0 | 4.8 | — | 4.1 | — |
Touch Screen | 4.2 | 5.0 | 4.5 | — | 4.5 | — |
Value for money | 3.5 | — | 4.3 | — | 4.1 | — |
Sold By | Brandywine Tech | SuperDeal Store | Birch Tech | Brandywine Tech | BuyTek | ExclusivesDirect |
display size | 14 inches | 14 inches | 11.6 inches | 14 inches | 14 inches | 14 inches |
hard disk size | 64 GB | 64 GB | 64 GB | 128 GB | 128 GB | 128 GB |
computer memory size | 4 GB | 8 GB | 4 GB | 4 GB | — | 4 GB |
cpu manufacturer | Intel | Intel | MediaTek | Intel | Intel | Intel |
cpu speed | 3.4 GHz | 3.4 GHz | 2 GHz | 3.4 GHz | 4 GHz | 3.4 GHz |
cpu model number | Core M3-8100y | — | MediaTek MT8183C | Intel Core m3-8100Y | Intel | Intel Core m3-8100Y |
operating system | Chrome OS | Chrome OS | Chrome OS | Chrome OS | Chrome OS | Chrome OS |
Product information
Technical Details
Brand | ASUS |
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Series | ASUS Chromebook Flip C434 |
Item model number | C434TA-DSM4T |
Hardware Platform | PC |
Operating System | Chrome OS |
Item Weight | 2.9 pounds |
Product Dimensions | 12.6 x 8.2 x 0.7 inches |
Item Dimensions LxWxH | 12.6 x 8.2 x 0.7 inches |
Color | Silver |
Processor Brand | Intel |
Number of Processors | 2 |
Computer Memory Type | DDR3 SDRAM |
Flash Memory Size | 64 |
Hard Drive Interface | Solid State |
Hard Drive Rotational Speed | 10000 RPM |
Optical Drive Type | No Optical Drive |
Audio-out Ports (#) | 1 |
Power Source | Battery Powered |
Voltage | 7.7 Volts |
Batteries | 1 Lithium Metal batteries required. (included) |
Additional Information
ASIN | B07Q2RB6BY |
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Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #16,214 in Computers & Accessories (See Top 100 in Computers & Accessories) #164 in 2 in 1 Laptop Computers |
Date First Available | March 25, 2019 |
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ASUS C434 2-1 CHROMEBOOK - In Depth REVIEW - MUST WATCH!
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Asus 2 in 1 14" Chromebook Unboxing and First Impression
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ASUS Chromebook Flip C434 Hands On: Great Refresh!
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Top Reason to get Asus Chromebook Flip 2 in 1 Laptop 14"
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What's in the box
Product Description
Introducing the all-new Flagship ASUS Chromebook Flip C434, a Chromebook featuring a durable 360-degree hinge, 14 inch display, 4-way NanoEdge narrow bezel, all metal finish, and USB Type-C/Type-A. Experience an ultrabook spec Chromebook that has the power and flexibility to get everything done.
Product guides and documents
From the manufacturer
Meet the Amazing ASUS Chromebook Flip C434
14 inch display in a 13 inch body
ASUS Chromebook Flip C434 is not only slim (.6”) and lightweight (3 lbs), but the new NanoEdge design gives it an ultra-compact footprint, so you can enjoy all the benefits of a 14-inch FHD display in a chassis that is as small as many 13-inch laptops.
Amazingly thin bezels on all sides
The new four-sided NanoEdge display is simply breathtaking with ultra-slim bezels (5mm thin) for a near-borderless experience. The touchscreen display also brings deep darks and bright colors together in Full HD resolution to deliver an eye watering true-to-life experience.
Precise 360 degree hinge
Featuring a precision-engineered mechanism, the versatile 360° ErgoLift hinge on ASUS Chromebook Flip C434 has a silky-smooth action that holds the display securely at any angle. This innovative hinge has a dual action that slightly lifts and tilts the keyboard into the perfect typing position when the display is rotated into laptop mode. It also helps enhance the powerful audio, by creating extra space underneath the laptop.
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Premium flagship keyboard
A flagship Chromebook deserves an great keyboard. The ASUS C434 has a backlit keyboard with 1.4mm key travel. It also has a large touchpad with palm-rejection and multi-touch gesture support.
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USB Type-C and USB Type-A
Two reversible USB 3.1 Gen 1 Type-C ports make it easy to charge your ASUS Chromebook C434 or connect it to devices. There’s also a standard USB 3.1 Gen 1 Type-A (Gen 1) port, and a microSD slot
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Powerfully clear sound
With dual high-quality stereo speakers and large resonant chambers that generate high-fidelity audio, the ASUS C434 provides crisp sound to give you an immersive experience for both music and video
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Battery performance
The ASUS C434 delivers great performance with up to 10 hours of battery life*. Great for those who are on the go.
*Battery life depends on applications, usage, environment and other factors.
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Crafted to perfection
ASUS Chromebook Flip C434 is styled for content creators with a precision-crafted all-aluminum body that is finished with elegant diamond-cut anodized edges. It looks as good as it performs.
Google One
1-Year Free Google 100GB Cloud Storage
You’re entitled to a free 12-month, 100GB Google One account with exclusive benefits with your Chromebook Flip C434. This offer from Google will expire by 1/31/2022.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value and appearance of the notebook computer. For example, they mention it's a great buy for a budget cpu, with a fantastic display. That said, some have issues with the keyboard and have mixed opinions on keyboard quality, battery life, quality, performance, and touchscreen.
AI-generated from the text of customer reviews
Customers are satisfied with the appearance of the notebook computer. They mention that the screen looks good, lovely, and responsive. Some say that the computer looks super premium with a beautiful touch screen display. Overall, most are happy with the picture quality and color of the product.
"...The colors are good, and movies are clear and crisp. The touch panel works smoothly, and I find myself using my fingers almost as often as my mouse...." Read more
"...Excellent battery lifeTouch screen works greatNice keyboardVery fast loading webpages, streaming, etc." Read more
"...It's a joy to look at and use, with one major flaw that I'll keep till the end.TRACKPAD..." Read more
"...The screen is amazing with those wonderful little bezels. The screen is bright and responsive and is a joy to look at and interact with in almost..." Read more
Customers like the value of the notebook computer. They say it's a great buy for a budget cpu and an outstanding computing value. Some customers also say it is a premium product in all regards.
"...I got it for $450 but it can be had for as little as $399. Great value at either of these reduced price options...." Read more
"...Easy to configure, up and running in literally minutes- Price felt pretty fair for all that you get..." Read more
"...Cons:Pricey. Does everything a Chromebook does. You pay for the looks.I have to look at the keyboard to type...." Read more
"...But, Like I said it's great for the price." Read more
Customers are mixed about the quality of the notebook computer. Some mention it's well-made, with a premium build and feel. They appreciate the solid metal construction and polished edges. However, some say websites look blurry and of low quality. They also say it'd be extremely disappointing if the internal problem had not been fixed.
"...I am impressed by the build quality and usability. I haven't had a chromebook for a long time...." Read more
"...Long story short, I kept the C433 as the bottom casing did not feel flimsy like I expected and overall was very sturdy...." Read more
"...It is completely dead and I have no idea what is wrong. How do I fix this issue ASUS??" Read more
"really good laptop and definitely worth more than a macbook in my opinion the only thing is connecting to wifi at my school idk why but this..." Read more
Customers have mixed opinions about the keyboard quality of the notebook computer. Some mention that it works very well, while others say that it spontaneously stopped working.
"...For my purposes, it works great. It’s fast loading webpages, fast downloads, never have a problem streaming anything...." Read more
"...Use it everyday!! I too had one issue, one day last year it would not turn on. I almost trashed it...." Read more
"..."Tent" configuration works awesome for streaming video in bed and the speaker placement works well like this to give really good audio...." Read more
"...the screen went black while she was using it and now it won't power on any more...." Read more
Customers are mixed about the performance of the notebook computer. Some mention that it has a very fast response, the speed and configuration are excellent, and the throughput is much improved. However, others say that it immediately started having trouble and struggles nearly in every action.
"...OS: Chrome is smooth and fast, and if like me you mostly use web-based applications like Google office, Office 365, Canvas, Blackboard, etc.,..." Read more
"...It's kind of slow with the Celeron N3350 processor. But storage is good 64gb. Enough storage to run the Linux developers environment...." Read more
"...For my purposes, it works great. It’s fast loading webpages, fast downloads, never have a problem streaming anything...." Read more
"...What's OK:The keyboard... Key travel, placement, "click-y" feel are awesome for me...." Read more
Customers have mixed opinions about the battery life of the laptop. Some say that it has great battery life, and can last all 8 hours while at school. However, others say that the battery died within 2 years and stopped taking a charge.
"...The battery life thing on this is amazing. It can last me all 8 hours while I’m at school and usually can charge my phone as well...." Read more
"...Got no response at all. So I don't know if this is truly a dead battery issue..." Read more
"...but no issues- Battery life seems excellent. Not yet had a chance to push it to its limits but it's impressive.-..." Read more
"...It doesn't last as long as my 5-year-old HP 14" Chromebook workhorse it replaced. (Note: see EDIT2 below)..." Read more
Customers are mixed about the touchscreen of the laptop. Some mention that it's good, responsive, and glossy. Others say that it is over responsive, sensitive, and not working properly.
"...The colors are good, and movies are clear and crisp. The touch panel works smoothly, and I find myself using my fingers almost as often as my mouse...." Read more
"Touch screen is sluggish and erratic. Response time can be many seconds or forever, making it impossible to navigate...." Read more
"...ProsSpeakers are lOudExcellent battery lifeTouch screen works greatNice keyboard..." Read more
"...2. - The Screen is fantastic, I seem to be having some trouble with the "touch" feature. 4 times now, it has spontaneously stopped working...." Read more
Customers find the backlit keys on the notebook difficult to see in the dark. They also say the screen brightness will obscure the backlight keys. Customers also mention that the grey keys don't have enough contrast.
"...I rarely need to see the keys, but when I do, it can be difficult at times. Other than that, does all I need." Read more
"...white letters on the aluminum keyboard results in a very difficult layout to see in daylight...." Read more
"...Also the keyboard on its own isn't backlit enuf,and the letters are see through. Easy fix tho,I got a keyboard cover...." Read more
"...And the keyboard is mushy and the keys and backlight are laughably shitty...." Read more
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Screen: I love that it is compact and light, but still packs a 14" touchscreen. I use the multi-position screen either when I'm using it like a tablet, or I'll fold the screen back and use my own bluetooth keyboard and mouse. The hinge is tight and holds the screen in any position very nicely. The colors are good, and movies are clear and crisp. The touch panel works smoothly, and I find myself using my fingers almost as often as my mouse. Also, I often plug in an additional screen while I'm teaching or working, and I haven't had any issues with that at all. It just does everything automatically, and the processor doesn't get bogged down at all.
Keyboard: I read dozens of reviews before purchasing this one, and the top negative comment was about the keyboard backlight making it difficult to see the letters sometimes. This is true, but the easy fix is to simply turn down the backlight when there is a lot of ambient light. Otherwise the typing is smooth. I don't love chiclet keyboards in general, but this one is not bad, even when I've typed a few pages on it.
Battery: I have gone a full ten hours on this thing while just using browser tabs and typing or viewing. However, there are certain apps, like one game I enjoy playing, that drain the battery more. Even if I play that for an hour or two, I can still get 6 or 7 hours of use without a problem. Usually I just charge it once at night and then carry it with me throughout the day without needing a recharge.
OS: Chrome is smooth and fast, and if like me you mostly use web-based applications like Google office, Office 365, Canvas, Blackboard, etc., then this is perfect. I also love that now Chrome can run a lot of Android apps. I run a lot of the same apps that my Google Pixel phone can run, including some games. In addition, it can now run Linux at the same time as Chrome with the simple click of a button in the settings. I installed a couple of Linux apps just to test it out, and it's pretty cool, like GIMP or LibreOffice. My only gripe with the Linux is that I can't copy and paste between the Linux apps and the Chrome/Android apps. The Intel CoreM processor seems to handle everything like a champ, whether it's having open 20 tabs with 2 screens, or playing an intense Android game. Oh, and I haven't had any issues with the Wi-Fi or Bluetooth so far.
Downsides: Overall, this computer fits my needs almost perfectly. Perhaps the only glaring con I will mention is the speakers. They're really not very loud. Even at full blast it can be difficult to hear in a room with a moderate noise level. Luckily I don't need this feature very often.
TL;DR: I highly recommend this Chromebook to power users of Chrome. It's features and build quality are well worth the higher price.
Finally I purchased the Asus Chromebook Flip C434 and after about a month using this Chromebook have to say I love it! It has great build quality and a beautiful touch screen display. The only fault is that the backlit keyboard is a little weird and I have to turn it off or on depending on the room lighting because it can be difficult to see the characters. A very minor issue for me and the only negative I can find so far. For $419 that I spent on this Chromebook I got a lot.
I grabbed my son's Asus 302 and started messing with it to see what I could get it to do, and very soon realized that a Chromebook could meet the vast majority, if not all, of my day to day needs:
Since my Son's 302 has held up so well for over two school years of daily use... I decided to give this 434 a try. I'm really glad I did.
The Great:
The screen and itty-bitty bezel gives a whole lot of extra screen space in a size only a fraction larger than my Boy's 302. It's a 14 inch screen in what is basically a 13 inch body. The resolution, color fidelity and brightness are 100% fine for me. In strong sunlight the screen struggles - but - really... I can't see how I could ding it for that. I ride a shuttle bus to work with tinted windows. If full sun is shining through the windows directly on the screen it gets washed out. For the price I do not think you could expect much more. If the light is not shining directly on the screen I've found it fairly easy to adjust brightness to compensate.
Size wise it is 100% perfect for me - maybe a little tight on that shuttle, but I'll take the extra screen any day.
Processing power and memory:
Well - I have to say I wish I could have gotten a model with 8G or more memory... That being said - I have no real regrets with the base model. So far I can open as many tabs as I ever wanted to have open while also running a android app or two - sometimes even a Linux app or two, and I have not yet encountered a situation where I felt the machine was struggling.
The battery - OMG the battery!
I'm coming from a 10 year old Macbook - so needless to say I was shocked on my first full day of using this thing...
In the morning I got on the Shuttle (free shuttle WiFi - FTW!) for my hour long ride to the office - check my e-mail and then signed in to my desktop at work via Citrix/Chrome and started my workday. Once at the office I spend another few hours working from a couch in the atrium instead of at my desk just enjoying that I can do this without worrying about where the nearest outlet is anymore. Back on the shuttle and on the way home some last second work tasks and then streaming some YouTube and surfing. Back at home - more web surfing, streaming some TV shows to catch up. Some genealogy research, played with a python script for awhile, and finally off to bed around 11. The dang battery was still at 58%. A month of day to day use says the battery life advertised is true in real life.
Cant praise the battery enough.
"Tent" configuration works awesome for streaming video in bed and the speaker placement works well like this to give really good audio.
What's kinda great:
"Tablet" configuration... It works and the speaker placement complements this setup as well - the only downside is this thing - for my taste -is really just toooooo big for really comfortable use as a tablet - except "flipping" it so the keyboard lays in your lap or on a surface with the screen angled works well in that use case... Overall on this point - I'm still glad I paid extra to have a device with this flexibility. I have encountered situations where I have used each of the set-ups.
Android apps... Sadly and I hope this gets better with time - many Android apps I'd like to use are not working on my Chromebook. I see the "Not compatible with your device" message on the Play Store - or install the app and find it does not work properly. Overall - The Android app on Chrome experience is Great-ish and I hope it continues to improve.
Linux(!)
Linux support is BETA. But - Great-ish. LOL. I've installed "Gramps" for some Family Tree research... LibreOffice Suite for a offline MS Office like set of tools, and PyCharm IDE for working with Python. All of these tools are working so far with little difficulties that I will not "complain" about at all - these tools work for me perfectly most of the time and perform well on the device. It is not a perfect world and I remind you that Linux support is "Beta". Set expectations accordingly and if you like Linux - I think you will like it on a Chromebook!
What's OK:
The keyboard... Key travel, placement, "click-y" feel are awesome for me. The OK part is the odd-ish design decision to color the keys silver with translucent white letters... In certain lighting situations the letters on the keys - sort of vanish... In nearly every case I've been able to work around this issue by adjusting the keyboard backlight - actually most of the time I have the key backlight turned off completely. This makes the letters look almost black in color - unless there is strong light on the keyboard... That's when the white color of the letters make them nearly vanish against the silver background of the keys. In any other lighting situation you can adjust the keyboard backlight to get at least a very workable if not 100% perfect experience - IMHO. In a dark setting the backlight works fine and makes working in very dim or dark conditions easy.
The trackpad... For me. It is 100% OK... Not something I'd call awesome - and not anything that is bothering me after a month of daily use.
So this is where my list ends. I actually can not think of a single thing I'd say is bad or sucks. I imagine if I got into really compute/io heavy video or graphics editing, or the giant pivot table from hell , or maybe the dreaded 100 page Powerpoint - I could make the thing struggle... Note I am NOT a gamer either... I just have to say that for at least 95% of what I do daily... This is all I need. I keep waiting on it to disappoint me - and it has not yet - quite the opposite.
One final-final note: I dismissed Chrome OS for years thinking it was only good with a always on and fast internet connection. That might have once been true but I think not anymore. Getting offline work (or playing) done without a always on internet connection is entirely possible with minimal planning in advance. In my humble opinion using a Chromebook without the internet connection is just as doable as working with any Windows or Mac based product when you are offline.
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I thought it was a good time to buy one of these as the price dropped from approx $800+ down to $699. I'm a little miffed/hurt though as it continued to drop an additional $150. Sad :( I wish there was a price drop policy I could take advantage of this time. I'm ok with $30-50 etc type drops but $150 price drop so shortly after me buying it has me a little miffed. It is too much of a bite off my buy price that its too hard to chew on, if ya get what I mean.
My chromebook was over heating, lower than advertised battery life and screen was flickering within the first year of ownership.
I called warranty to find out that it could be repaired by Asus (at no cost to me) and received an RMA number to send the product in for repair.
After 1 week I was told that the device exhibited water damage and recieved an invoice for more than twice the initial cost I paid for the new chromebook. Water damage? The device had never left my home office? I called to question the assessment/invoice and they said I could use the Accidental Damage Protection that I purchased and the repair would not cost me anything. I agreed to use the ADP protection but they couldn't process the request because the initial request was for warranty repair. For the next 2 weeks i received automated emails stating my device was going to be returned unrepaired and I had to call in multiple times to confirm they were actually going to repair my device
Long story made short. After 30+ days I received my repaired chrome book back. Within the first 2 weeks the track pad left click was sticking down and one of the rubber legs fell off the bottom.
I have now received another RMA which took 1 week and will be sending my device back for repair. I am very hesitant to send the device in for the second time due to the length of time and all of the confusion during the first repair.
Wish me luck ! I hope to have a positive end to this Asus story when the repair is completed.